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~Vanessa Lopreskietsi
Feb 27, 2014, 12:16 AM
1 Posts

Error setting up Traveler on Android devices

  • Category: Notes Traveler
  • Platform: Android
  • Release: 9.0.1
  • Role: Administrator
  • Tags: 409 T
  • Replies: 1

I keep getting "error connecting to server" when setting up new android devices for users. 

The HTML access logs show

 
 
172.20.2.122 traveler.xxxx.com "CN=Ian xxxxx/OU=AU/O=xxxx" [27/Feb/2014:00:02:40 +0100] "GET /servlet/traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 200 41
172.20.2.122 traveler.xxxx.com "ian xxxxx" [27/Feb/2014:00:02:40 +0100] "GET /?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 302 -
172.20.2.122 traveler.xxxx.com "CN=Ian xxxxx/OU=AU/O=xxxx" [27/Feb/2014:00:02:48 +0100] "GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 200 41
172.20.2.122 traveler.xxxx.com "CN=Ian xxxxx/OU=AU/O=xxxx" [27/Feb/2014:00:17:33 +0100] "GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 409 71
172.20.2.122 traveler.xxxx.com "ian xxxxx" [27/Feb/2014:00:17:39 +0100] "GET /?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 302 -
172.20.2.122 traveler.xxxx.com "CN=Ian xxxxx/OU=AU/O=xxxx" [27/Feb/2014:00:17:39 +0100] "GET /servlet/traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 409 71
172.20.2.122 traveler.xxxx.com "CN=Ian xxxxx/OU=AU/O=xxxx" [27/Feb/2014:00:17:47 +0100] "GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 200 41
172.20.2.122 traveler.xxxx.com "CN=Ian xxxxx/OU=AU/O=xxxx" [27/Feb/2014:00:18:35 +0100] "GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 409 71
172.20.2.122 traveler.xxxx.com "CN=Ian xxxxx/OU=AU/O=xxxx" [27/Feb/2014:00:18:41 +0100] "GET /servlet/traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 200 41
172.20.2.122 traveler.xxxx.com "ian xxxxx" [27/Feb/2014:00:18:41 +0100] "GET /?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1" 302 -
 

The problem seems come from a 302 redirect followed by a 409 error "Conflict"

There is a Mapping/ rediection document to rediect /servlet/traveler* to /traveler* in the NAB

The server can access the users mail file - I have tried setting up a new device for an existing user with the same results.

All existing android devices are having no problems syncing. It is just setting up new devices

Any one else having these problems?

 

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal