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~Yentl Frofreeson
Apr 15, 2014, 4:24 PM
3 Posts

Mailto: .... launching IE ?

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2

I have one user (that I know of) who has an issue when they receive an email within the notes client that contains a Mailto: link.

When they click on that link, some type of loop kicks off where maybe 30+ windows of internet explorer launch.

When I test this out with others here, the same email causes a new mail message to be created with in the notes client as expected.

Also, on the problem machine, if i delete most of the notes.ini file and run through the setup process again, the problem disappears for a time. Last time things ran normally for 3-4 days, then it seems like eventually something gets added to the notes.ini that causes the issue to resurface ?

Thanks,

Bill

 

 

 

~Laura Asaresagenoopsi
Jul 9, 2014, 5:36 PM
11 Posts
It is a registry key that needs to be corrected to prevent this issue from occurring!

I myself had this issue on my Lotus Notes 9.0.1 client and the following is required to resolve this issue

Re-create the missing string value
  • Click Start, Run and type Regedit.exe
  • Navigate to the following branch:

    HKEY_LOCAL_MACHINE\Software\Classes\mailto

  • From the Edit menu, select New, and then click String Value.
  • Type URL Protocol as the name of the new String Value
  • Exit the Registry Editor

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal