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~Cheryl Frofanalyoopsi
Aug 26, 2016, 1:43 AM
4 Posts
topic has been resolvedResolved

Coloured Text - Spaces Removed

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 5

I have encountered a problem with sending messages containing coloured text from a Notes client running on Windows 10.
We have two Domino servers  (lets call them A&B) both running 9.0.1FP3.

DominoA (internal network) sends SMTP messaging to a secure host.  DominoB (DMZ) routes SMTP through DominoA

Messages which contain coloured text are having the spaces removed when sent externally, any coloured text appears as one long word.  Notes client 9.0 and 9.0.1 fp6 display the same issue.

Connecting to DominoB or DominoA with a Notes client will replicate the issue. Connecting with a web client to DominoB will not replicate the issue and coloured text is formatted correctly when it reaches it's recipient.

I have tried the changing/confirming the preferences in the Notes client (Internet mail and location) but to no avail. I even tried Windows compatibility mode running as Windows 7, same results.
The fact that webmail doesn't produce the issue despite using the same Domino network leads my nose to the client.

Any ideas?

 

 

 

~Vera Asajumiterjip
Aug 30, 2016, 9:13 PM
23 Posts
Replace design?

Can you create a new mail database with old 8.5 design (using StdMailR85 from 8.5 Client) then send mail using this base? Does issue persist in this case?

~Cheryl Frofanalyoopsi
Aug 31, 2016, 1:39 AM
4 Posts
No change

Great suggestion thanks,  unfortunately it made no difference. Using the 8.5 mail template the problem has persisted. 

Has anyone else seen or replicated this issue?

~Hal Kijumiplopings
Aug 31, 2016, 1:42 PM
14 Posts
What setting do you have for " Format of messages addressed to internet addresses " in your location document , MIME ?
You could try setting it to Notes Rich Text  so that the conversion to MIME will be done on the server and not the Notes client .
Since it works OK for the web client it may be the conversion on the client that is causing the issue .
~Vera Asajumiterjip
Aug 31, 2016, 6:16 PM
23 Posts
test case

I created note in my Notes 9.0.1FP6 Standart Client on Windows 10 Home (1607) with two strings of text with spaces, every string have own color, and sent it to external address via Domino 9.0.1FP6. On external address I open message with Windows 10 Mail client - text  was displayed properly. On client 'Format for messages for Internet' is set to MIME

~Cheryl Frofanalyoopsi
Sep 1, 2016, 2:57 AM
4 Posts
Working

Changing the location document to RT and letting the server do the conversion (from Notes to Plain Text and HTML) has resolved the problem.

It's more a workaround than a fix but I'm running with it.
Thanks for all your input.

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal