~Elizabeth PrefooberggonJul 18, 2014, 11:14 AM19 PostsNeed more Info on the settings done.We need more information on what settings / configurations the user has. NDR would not be created if there is a server mail rule setting as 'Don't accept message' for a domain. See the details below for rules setting in SMTP configurations. As domino admin add/edit server configuration >Router/SMTP tab > Restrictions and controls > Rules > Add rule. Here you can add following actions for a domain rule. Table A. Specify Actions for server mail rules. Action Description Journal this message The Router sends a copy of the message to the configured mail journaling database and continues routing the message to its destination. Journaling must be enabled on the Router/SMTP - Advanced - Journaling tab. Move to database The Router removes the message from Mail.box and moves it in the database specified in the accompanying text field, for example, junkmail.nsf. The specified database must already exist. The message is not routed to its destination. Placing messages in a junkmail database lets you examine them more closely for unwanted or other suspicious content. Don't accept message Domino rejects the message, but the Router does not generate a delivery failure report. Depending on the message source, the sender may or may not receive a nondelivery report (NDR) or other indication that the message was not sent. When Domino does not accept an incoming SMTP message, it returns an SMTP permanent error code to the sending server, indicating that the message was rejected for policy reasons. SMTP permanent errors (500-series errors) indicate error types that will recur if the sender attempts to send to the same address again Depending on the configuration of the sending client and server, the message originator may then receive a delivery failure report. For messages received over Notes routing, Domino returns a delivery failure report indicating that the message violated a mail rule. For messages deposited by a Notes client, the sending client displays an error indicating that the message violated a mail rule. Don't deliver message Domino accepts the message, but rather than sending it to its destination, it processes the message according to one of the following specified options: Silently delete: Domino deletes the message from Mail.box with no indication to the sender or recipient. Send NDR: Domino generates a nondelivery report and returns it to the sender. The MIME and Notes rich-text versions of messages sent from a Notes client result in separate delivery failure reports. Change routing state Domino accepts the message, but does not deliver it. Instead, it marks it as held, changing the value of the RoutingState item on the message to HOLD. This change to the routing state of the message causes the Router to retain the message in Mail.box indefinitely, pending administrative action to delete or release the held message.
~Phil FezkromanJul 21, 2014, 12:27 PM8 Postsno rules We dont have any rules, messages are blocked on customer relay ( will get more details)
~Laura AsaresagenoopsiJul 25, 2014, 5:54 PM11 PostsHow are these Domains being restircted?Hi Ed, How are you restricting the Domains to send to? On the Domino side or from the relay server? Is the relay server a Domino Server? Do you get any results when you issue a Tell Router Show regarding the status of these messages? Also to capture further information as to what the server is doing you can capture the SMTP conversation in the Console.log using the following parameter: From the Live Domino Console issue: SET CONFIG SMTPClientDebug=1 SET CONFIG DEBUG_THREADID=1 SET CONFIG CONSOLE_LOG_ENABLED=1 This will print out outgoing SMTP conversations to get an idea of what Domino is getting when trying to send these messages. Do you have a support contract with IBM to open a PMR?