This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Dexter Deswechekynds
Jun 5, 2015, 1:56 PM
191 Posts

Data collection for crashes on Mac

  • Category: Notes Client
  • Platform: Apple Mac OS
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2
Ken,

I understand your frustration. If you want to try to figure out the cause of the problem, a PMR is the best route to go. Somebody from your services department should be able to create a PMR on your behalf. If that is not an option for whatever reason, have a look here at how to collect files for a crash on Mac. Excerpts of the crash files posted here would help.

http://www-01.ibm.com/support/docview.wss?uid=swg21386895

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal