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~Rebecca Nimachekoopsi
Sep 15, 2014, 2:29 AM
19 Posts

eMail signatures revert back to old after server reboot

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator,End User
  • Tags: signature mail reboot
  • Replies: 2

I have some users that have their signatures revert back to their old ones after the Domino server is restarted. Has anyone seem this before?

We have three clustered Domino servers all running version 9.0 and the clients all version 9.0. The signature files are HTML and they reside on the home drive. I am guessing that the issue is that they connect to another server and this is missing information of some type.

Any thoughts on how I may resolve this issue? Also, is it possible to force the users / clients not to be able to change the "Type of Signature" via policies?

Thanks

Ron

~Justin Lopgerovitchgon
Sep 17, 2014, 1:53 PM
13 Posts
possible workaround
May be related to the following issue:
Title:        Signature is changed from rich text to plain text after upgrading mail template
Doc #:        1627014
URL:        http://www.ibm.com/support/docview.wss?uid=swg21627014
Please review the agent referenced in the workaround. Once you user runs the agent, ensure changes have replicated to other replicas.

Regarding locking the setting using policy, it is not possible but there is an Enhancement Request, which you may want to add a customer report to opening a PMR. MWID874JQE:  Enh Req: Lock down users mail signature via policy.

Hope this helps! Thank you!
~Rebecca Nimachekoopsi
Sep 22, 2014, 7:04 AM
19 Posts
Thanks

Have had no joy with this yet. Working with IBM Support and dedugging as time permits.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal