This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Sigmund Dworelitnivu
Jan 7, 2015, 2:52 PM
328 Posts

I'd need your internet address...

  • Category: Install
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 36

Thanks!

~Vanessa Kigerosterobu
Jan 8, 2015, 6:25 AM
5 Posts
The intranet address is: jiachunl@cn.ibm.com. Please attach all required log files.
Please collect the following log files:

1. <user home>\My document\IBMNotesInstall.log,
2. <user home>\My document\IBMNotesInstalllog.cab
3. <installed Notes bin>\jvmpatcher.log
4. <Programdata\IBM\JVMPatcher\*.log


Thanks a lot!
~Sigmund Dworelitnivu
Jan 8, 2015, 1:54 PM
328 Posts
On their way!

The files are on their way.

I've included files from each step of the process - when the first failure dialog box appears, when the second box appears, and again after the FP2 uninstall is run.

I'm also including files found in the JVM directory: heapdump.xxx.phd, javacore.xxx.txt and snap.xxx.trc

Thanks for looking into this!


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal