This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


Dec 5, 2014, 12:13 PM
39 Posts
topic has been resolvedResolved

Problem pushing out policys to Roaming users

  • Category: Administration
  • Platform: Windows
  • Release: 9.0.1
  • Role:
  • Tags: Roaming
  • Replies: 3

The customer has a Desktop Setting that needs to be implemented. Most users at customers site uses roaming.

 

Most of the roaming users which have this setting does not properly receive it.

The roaming users which have this problem receive only parts of the desktop setting.

 

The only workaround so far that I found is to start with a completly new names.nsf!   With this fresh names.nsf everything works as intended.

 

In the roaming catalog of the users: I have tried to replace design to the latest and greatest design of names.nsf (pernames.ntf is version 9 which is included in Notes 9.0.1) on the server directly. But it does not help. I have tried fixup, compact, updall -R.

 

But only a complete removal of Names.nsf in the roaming\ catalog and create a new one. Then remove it locally for the user. Then everything works again.

 

Any ideas?

 

Dec 5, 2014, 3:03 PM
326 Posts
Try

There is a hidden view in the local names.nsf called ($policies)  delete all documents in this view.

 

If the names.nsf has not been redesigned you call force the client at start up to redesign the files by changing the following in the notes.ini with the client down

 

setup=48

templatesetup=48

 

If you want to force compact on all the files to the latest ods  add/change NSF_UpdateODS=1

 

Once you restart the client you should have all db upgraded and the standard local dbs redesigned to the Notes 9.01 version.  After a few minutes you should also have the user policies downloaded to the local names.nsf

If all this works then  you can just email a button to all users to click that will do the above steps.
 

Dec 8, 2014, 5:22 PM
39 Posts
Continued debug....

Thanks for the info Barry.

I have put this values into a notes.ini (in the shared data directory) Notes client that is totally new (= no data directory created yet). And the Client Configuration Wizard gets broken since it keep asking for an ID-file. 

So this can only be used after databases has been roamed down from server.

I add

setup=48

templatesetup=48

to a roamed users Notes.ini and restart Notes klient. The design of bookmark.nsf and names.nsf gets updated but the policys does not work. The client gets restared several times during an hour where mail file is opened each time, but policy does not bite. I also remove everything from $Policys view in local names.nsf and wait until it gets populated again. Still no luck with the policy.

I continue to debug this.

 

 

Dec 11, 2014, 7:10 PM
39 Posts
Solution

Update with help from IBM Support:

Desktop settings for Roaming Users cannot be "set initial", it has to be "set value and prevent changes". Clearing out the $policys view is not enough.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal