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Dec 3, 2015, 11:23 AM
1 Posts

Traveler SEVERE error message

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: FP4 HF70
  • Replies: 1

Hi,

We have a message appearing very often :

[0A70:000B-0F50] 03/12/2015 11:45:12   Traveler: SEVERE xxxxx XXXX Event from device does not have TimeZone, use prefTZ:sun.util.calendar.ZoneInfo[id="Europe/Paris",offset=3600000,dstSavings=3600000,useDaylight=true,transitions=184,lastRule=java.util.d=Europe/Paris,offset=3600000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] Exce
[0A70:000B-0F50] 03/12/2015 11:45:12   Traveler: SEVERE  xxxxx XXXX Exception Thrown: java.lang.NullPointerException
 

where xxxxx XXXX is user first and lastname.

Many users are concerned and we also have some anomalies in synchronizing calendars.

I didn't find any post with the same message.

Somebody else with this problem ?

Cordialement,

Luc

 

Dec 4, 2015, 10:54 AM
20 Posts
RE
Hi Luc,

The issue that you are experiencing seems to be a known problem with iOS -
http://www-01.ibm.com/support/docview.wss?uid=swg21966731

To fix this issue, we recommend upgrading your server to Traveler 9.0.1.8 which is the latest version.

The APAR fixes for this issue are as follows:

LO86580: IOS 9 NATIVE CALENDAR UPDATE FROM DEVICE MAY CAUSE EVENT TO BE FILTERED FROM DEVICE(S). -
http://www-01.ibm.com/support/docview.wss?uid=swg1LO86580

LO86164: CALENDAR EVENT MAY DISSAPEAR FROM IOS 9 DEVICE. -
http://www-01.ibm.com/support/docview.wss?uid=swg1LO86164

For information on upgrading to Traveler 9.0.1.8 kindly review the release documentation -
http://www-01.ibm.com/support/docview.wss?uid=swg21967070

Kindly take note that sometimes calendar events affected by the issue might not be fixed by just merely upgrading to 9.0.1.8. Users might to resync to the device either by reconfiguring the profile or by turning off calendary sync, power-cycling the device, and then turnin on calendary sync again from the device.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal