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~Cheryl Lopponekonyakoi
Dec 12, 2016, 8:16 AM
33 Posts

Thanks, but...

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 4

Hi,

Thank you for the Infos. In the list of Parameters, there are a lot of parameters about disabling Push for Verse.

But what about disabling push for the native mail app?

Thanks again,

Manuel

~Chris Lopjipytexlen
Dec 22, 2016, 6:57 PM
5 Posts
APNS
The native built in mail app on Apple iOS does not use APNS for push.  It uses a long poll request from the app to the server using the Exchange ActiveSync protocol.  Individual users can disable this if they do not want to do push and switch their account settings on the iOS device to Fetch New Data as Fetch instead of Push.  On the device, go to Settings->Mail->Fetch New Data-> Find your Traveler account and change the settings from Push to Fetch or Manual.  You can also change the Fetch settings to be either every 15, 30 or 60 minutes (or manual).


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal