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Oct 21, 2015, 5:40 PM
11 Posts

Traveler issue with 9.0.1.7

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2

Hi,

Domino 9.0.1 FP4 + HF 70 running on a Win2008R2 platform.
Traveler 9.0.0.0 installed and works well.

Due to Apple iPhone iOS9, i upgraded the Traveler to 9.0.1.7 (and even 9.0.1.8) and since then, Traveler doesn't work anymore:
The log shows:

HTTP JVM: xxxxx  [Traveler-CN=xxxxx /O=zzz-nnn] INFO - traveler: IBM Traveler task did not respond. Verify that the task is started. Client request denied for CN=xxxxx/O=zzz

A "tell traveler status" shows that his running well.

The messages still appear when traveler is stopped. Could it be a JVM problem ? Has anybody had the same issue .?

 

Thanks for advance for ur help,

Yan

Oct 29, 2015, 12:47 PM
16 Posts
hmmm

I get this when I stop the traveler service but leave http running. In this case it's nothing to worry about (but I'm not sure what your situation is). The jvm runs as a sub-component of the http task. So when http is up and traveler is down, the jvm is still churning away trying to interact with the traveler task. This message is just the jvm stating the obvious; i.e. that the traveler task is down.

Nevermind the log error... Can you descirbe the problem first? What do you mean "Traveler doesn't work anymore"? Is the traveler task running or not?

Nov 3, 2015, 2:42 PM
12 Posts
Traveler hang

Hi, 

 

It simply means that the Traveler has hung. Most of the times, it enters into a state where it cannot accept anymore requests as the system is already taking its time to process existing ones. You would have to open a PMR with IBM Traveler Support to have assistance with the overall sizing details of the system or you could refer to this link and make sure you are meeting all capacity requirements:

 

http://www-01.ibm.com/support/knowledgecenter/SSYRPW_9.0.1/capacityplanning.dita?lang=en


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal