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~Sigmund Dworelitnivu
Jul 15, 2016, 3:55 PM
328 Posts

Will the Wipe process if the user has been deleted?

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 5

Don, question about the wipe (last couple sentences of your quote) -

If the user has been deleted from the Address book (employment terminated) will the wipe still process? Or does the user still have to authenticate to the server for the wipe to process?

Here's the Issue  - user's employment terminated, we'd like to wipe the email off a user's device. If the requirement is that the user must authenticate to the server in order to process the wipe, then there's a window where the user is able to send mail (as an employee) - which could be a disaster just waiting to happen.

How is this handled in the most current version(s) of Traveler?

Thanks!

~Vanessa Optoogenoden
Jul 15, 2016, 8:30 PM
22 Posts
RE:Will the Wipe process if the user has been deleted?
Mark,

If the user/device cannot be authenticated by the Domino HTTP server,  the sync requests will never
get to the Traveler server and therefore the server will not send a wipe response command.   I see you had similar questions
related to wipe back in Nov 2014.  The wipe functionality has not change,  Some customers would issue a wipe
command and then immediately (within seconds ) delete the user/device records ( including the security records, which impacts wipe )
The wipe can happen pretty quickly as long as the device can reconnect and send a new sync request,  but the device
must be able to connect and send sync requests before the server can send any additional responses which includes the
wipe command response.  This is some what of a limitation of the communication protocols used between the clients
and the server.

~Sigmund Dworelitnivu
Jul 16, 2016, 6:20 PM
328 Posts
Thanks, Don!

I wanted to confirm that nothing has changed - because I've been asked by upper management who were under the impression that we could always wipe a device.

My reply was that 1) the user has to connect back to the server, (of course), and 2) the user account cannot be locked out or deleted.

So, there's a window where we can issue the wipe and watch for the wipe to have been successful, but at some point we would have to delete the account (say, end of day) & leave the existing emails on the device.

Thanks!

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal