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~Sven Nimgerosterflar
Jul 2, 2014, 1:16 PM
46 Posts

Location Doc

  • Category: Administration,Mail,Notes Client
  • Platform: All Platforms
  • Release: 9.0.1
  • Role: End user,Administrator
  • Tags: mail
  • Replies: 2
The location doc mail server field controls which server you will use to send mail.  If the server is in a cluster and we are unable to connect to the mail server then we will attempt to use the failover server.
So if the location document is set right check to verify that the user can connect to the actual server by doing a trace
~Helga Nonfreeburoden
Jul 2, 2014, 1:27 PM
45 Posts
Thanks - Location Doc
I'll have the user check his location doc but it's unlikely that the wrong server is listed there. I'll follow up on the possibility of a network problem between him and the listed server.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal