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~Elizabeth Xanfreezenakoi
Aug 30, 2018, 9:56 AM
3 Posts

Read messages from a second mailbox

  • Category: Mail
  • Platform: Windows
  • Release: 9.0
  • Role: End User
  • Tags:
  • Replies: 3

Hi all,

I'm a beginner user of IBM Notes 9 Social Edition, I tried to find a solution for my issue searching the web but I found no useful result.

In my company, each employe has its proper mail account, I see and access it from my working area using the mail application, now what I would like to do is to read messages sent to a different account.

This second account is a sort of support account, so customers send messages to it and it is accessed by different people in the company, but they all use the web mail.

So, I would like to add this second account in my working area or in a different one, inside my client application, for my needs It would be enough if I could only read messages, so I don't want to send messages from that account.

Thank you very much for your help

Raffaele

~Sigmund Dworelitnivu
Aug 30, 2018, 3:08 PM
328 Posts
Add a shortcut

I always found it easier to add a shortcut so that it shows in the 'Other Mail' dropdown located under your folder list. This way the link is available in iNotes as well as Notes.

Click 'More -> Preferences'

When the Preferences dialog opens, click the 'Access & Delegation' tab, then the 'Shortcuts to Others' mail' tab.

Click the dropdown next to 'Create Shortcuts to open the mail files of these people', and add the names of your shared mail accounts there.

Click OK.

Close & reopen your mailbox and you should now see the links.

~Elizabeth Xanfreezenakoi
Aug 31, 2018, 7:56 AM
3 Posts
Reply

Really thanks Mark!

Now my problem is that when I click on the new configured "second" account, an error appears in a pop-up stating that I am not authorized to execute that operation.

How can I solve that? Should the owner of that account authorize me, how?

Thanks

~Elizabeth Xanfreezenakoi
Aug 31, 2018, 10:02 AM
3 Posts
Resolved with my systemist

Please ignore my previous reply, I've just resolved with a little help from my systemist.

 

Thank you


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal