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~Keiko Chuvelusterakol
Apr 15, 2016, 12:56 PM
3 Posts

User turning OFF email on device (via Traveler)

  • Category: Notes Traveler
  • Platform: Apple iOS
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2

I have one traveling user, who is in the habit of going into his phone settings and turning off his mail option in his Traveler/email setup.

He complains then, when he turns it back on, that it takes forever for the mail to show up, is he causing his own issues in doing this?

I recommended he just change the push option to manual if he wants to manually have the mail show up, and that was working, but yesterday he told me he *had* to turn the mail off (I have no idea why).

Can someone advise me on exactly what is happening to his phone when he turns mail off and on like this?  I think Traveler is trying to resync it each time if he changes it from on and off.

Anyhow, thanks in advance for any ideas you can give me

CarolT

~Vanessa Optoogenoden
Apr 18, 2016, 7:15 PM
22 Posts
RE:User turning OFF email on device (via Traveler)
Hi Carol,

If the user is using the iOS native applications and going into Settings  --> Mail, Contacts, Calendar --> Traveler mail account and then toggling
Mail off,  he/she is doing more than just stopping the sync process for mail.   When the user then toggles the switch back on,  it will then start the sync
process  from scratch and resync his mail data.    The time to complete the initial sync is dependent on many factors including network speeds,  
mail database size,  server loads etc,  and can vary from minutes to hours depending on the environment/user.   You were on the right track switching
to manual sync from Push automatic sync.

~Keiko Chuvelusterakol
May 13, 2016, 6:35 PM
3 Posts
Thanks, glad to know I was on the right path!

Been on vacation and haven't been back here for a few weeks, but I appreciate your answer!


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal