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Feb 11, 2016, 10:37 PM
4 Posts

Notes client issue - Windows 10 64 bits

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 0

For now 2 weeks, my Notes client (9.0.1FP4) stops working after a little while (2~3 mins). The symptom is that clicking on a document in the inbox won't open it. And no other action will work.
I actually showed this behavior to a developer (Pei SP Sun) in the lab at Connect and the diagnostic was that the communication between the 2 processes stopped because of an out of memory error. But nlnotes shows the same problem. so it it is deeper in the C++ native code.


Anyway, I fully uninstalled it, ran nice.exe, and reinstalled a brand new copy without even keeping the data directory but bummer, I still have the problem.

Did that behavior happened to somebody else? Might be due to a recent W10 update, as it was perfectly working before Connect, on the exact same machine. If anyone has an idea, that will be greatly appreciated. Else, I'll submit a PMR as this is a blocker.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal