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The user's local group cache does not "see" them as a member of the group that grants them access to the document. For 1 of the users where you see this problem, check this at the time they get the error message. At the bottom right on the Status bar click the Security icon. This will bring up the client's list of locally cached groups. Do you see the name of the access group listed?
Feedback response number WEBB8Q6K9Y created by ~Phil Nonhipigenikle on 01/03/2012