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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)
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Subject: Can't launch notes 8.5.2
Feedback Type: Problem
Product Area: Notes Client
Technical Area: Crash
Platform: Windows
Release: 8.5.2
Reproducible: -Reproducibility-

Hi - I cannot launch Notes 8.5.2 on Windows 7 x64. It was working fine then last week it would no longer launch. Here is the dump from the logs - any help would be appreciated:


ERROR (4): can't attach to process [ audiodg: 1304] - (5) Access is denied.

ERROR (4): can't attach to process [ audiodg: 1304] - (5) Access is denied.

ERROR (4): can't attach to process [ audiodg: 1304] - (5) Access is denied.

Host Name : L09047
User Name : SYSTEM
Date : Wed Nov 30 13:12:25 2011
Windows Dir : C:\Windows
Arguments : "C:\Notes\nsd.exe" -dumpandkill -termstatus 1 -dlgopts showwait -panicdirect -crashpid 4952 -crashtid 4104 -runtime 300 -ini "C:\Users\emeryl\AppData\Local\Lotus\Notes\Data\notes.ini" -svcreq 128
NSD Version : 8.5.21.0293 (Release 8.5.2FP1)
OS Version : Windows/7 6.1 [64-bit] (Build 7601), PlatID=2, Service Pack 1 (2 Processors)
Running as 32-bit Windows application on 64-bit Windows
Build time : Tue Nov 30 03:20:27 2010
Latest file mod : Thu Oct 21 20:25:17 2010
Notes Version : (32-bit client)
ERROR (79): the directory () does not exist - (22) Invalid argument
ERROR (44): unable to open file 'C:\Users\emeryl\AppData\Local\Lotus\Notes\Data\formats.ini' - (2) No such file or directory
Keyview Version : <not available>


<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
Section: System Data -> OS Process Table (Time 13:12:28)
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ System Data -> Active Users (Time 13:12:28) ------ @@>

UID Name
0 SYSTEM


<@@ ------ System Data -> Processes (Time 13:12:28) ------ @@>

INFO PID PPID UID STIME COMMAND
ERROR (4): can't attach to process [ audiodg: 1304] - (5) Access is denied.

0000 0000 0 ??? [[System Process]: 0000]
0110 0004 0 11/30 12:11:13 [ smss: 0110]
01b8 0158 0 11/30 12:11:21 [ csrss: 01b8]
114c 01b8 0 11/30 13:12:25 [ conhost: 114c]
01e8 0158 0 11/30 12:11:22 [ wininit: 01e8]
0224 01e8 0 11/30 12:11:22 [services: 0224]
029c 0224 0 11/30 12:11:22 [ svchost: 029c]
0a2c 029c 0 11/30 12:11:34 [C:\Windows\sysWOW64\wbem\wmiprvse.exe: 0a2c]
0ae4 029c 0 11/30 12:12:06 [C:\Windows\sysWOW64\wbem\wmiprvse.exe: 0ae4]
0b5c 029c 0 11/30 13:12:16 [WmiPrvSE: 0b5c]
02dc 0224 0 11/30 12:11:23 [ nvvsvc: 02dc]
05d8 02dc 0 11/30 12:11:25 [ nvvsvc: 05d8]
0304 0224 0 11/30 12:11:23 [ svchost: 0304]
0344 0224 0 11/30 12:11:23 [ svchost: 0344]
0364 0224 0 11/30 12:11:23 [ svchost: 0364]
01e4 0364 0 11/30 12:17:03 [ dwm: 01e4]
038c 0224 0 11/30 12:11:23 [ svchost: 038c]
03b0 0224 0 11/30 12:11:23 [stacsv64: 03b0]
0314 0224 0 11/30 12:11:23 [ svchost: 0314]
0484 0224 0 11/30 12:11:24 [ svchost: 0484]
052c 0224 0 11/30 12:11:24 [ spoolsv: 052c]
055c 0224 0 11/30 12:11:24 [ svchost: 055c]
06a0 0224 0 11/30 12:11:27 ["C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe": 06a0]
06b4 0224 0 11/30 12:11:27 [AESTSr64: 06b4]
06d4 0224 0 11/30 12:11:27 ["C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe": 06d4]
06ec 0224 0 11/30 12:11:27 [mDNSResponder: 06ec]
0724 0224 0 11/30 12:11:27 [ svchost: 0724]
0754 0224 0 11/30 12:11:27 [ svchost: 0754]
07b0 0224 0 11/30 12:11:28 ["C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe": 07b0]
0470 0224 0 11/30 12:11:28 ["C:\Program Files (x86)\TeamViewer\Version6\TeamViewer_Service.exe": 0470]
0690 0224 0 11/30 12:11:28 [C:\Windows\SysWOW64\CCM\CcmExec.exe: 0690]
0930 0224 0 11/30 12:11:32 [ svchost: 0930]
0afc 0224 0 11/30 12:11:38 [ svchost: 0afc]
0544 0224 0 11/30 12:13:34 [SearchIndexer: 0544]
07e4 0224 0 11/30 12:17:02 [taskhost: 07e4]
0e10 0224 0 11/30 12:17:09 [iPodService: 0e10]
137c 0224 0 11/30 12:29:34 [C:\Notes\ntmulti.exe: 137c]
04f8 0224 0 11/30 12:33:45 [C:\Notes\nsd.exe -svcinvoke -ini "C:\ProgramData\Lotus\Notes\Data\notes.ini": 04f8]
0070 04f8 0 11/30 13:12:25 ["C:\Notes\nsd.exe" -dumpandkill -termstatus 1 -dlgopts showwait -panicdirect -crashpid 4952 -crashtid 4104 -runtime 300 -ini "C:\Users\emeryl\AppData\Local\Lotus\Notes\Data\notes.ini" -svcreq 128: 0070]
11b0 0224 0 11/30 13:12:25 [UI0Detect: 11b0]
0bc4 11b0 0 11/30 13:12:25 [UI0Detect: 0bc4]
022c 01e8 0 11/30 12:11:22 [ lsass: 022c]
0238 01e8 0 11/30 12:11:22 [ lsm: 0238]
01f8 01e0 0 11/30 12:11:22 [ csrss: 01f8]
0f44 01f8 0 11/30 12:17:06 [ conhost: 0f44]
11f0 01f8 0 11/30 13:12:25 [ conhost: 11f0]
044c 01e0 0 11/30 12:11:24 [winlogon: 044c]
03ac 0b40 0 11/30 12:17:03 [explorer: 03ac]
0da8 03ac 0 11/30 12:17:05 [rundll32: 0da8]
0db4 03ac 0 11/30 12:17:05 [sttray64: 0db4]
0dbc 03ac 0 11/30 12:17:05 [ Apoint: 0dbc]
0e60 0dbc 0 11/30 12:17:06 [ApMsgFwd: 0e60]
0f00 0dbc 0 11/30 12:17:06 [ hidfind: 0f00]
0ddc 03ac 0 11/30 12:17:05 ["C:\Program Files (x86)\PhraseExpress\phraseexpress.exe" : 0ddc]
0de4 03ac 0 11/30 12:17:05 ["C:\Users\emeryl\AppData\Roaming\Dropbox\bin\Dropbox.exe" : 0de4]
0dec 03ac 0 11/30 12:17:05 ["C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe" : 0dec]
0df4 03ac 0 11/30 12:17:05 ["C:\Program Files (x86)\Launchy\Launchy.exe" : 0df4]
0e08 03ac 0 11/30 12:17:05 ["C:\Program Files (x86)\RescueTime\RescueTime.exe" : 0e08]
0e20 03ac 0 11/30 12:17:05 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --app-id=fjliknjliaohjgjajlgolhijphojjdkc --flag-switches-begin --enable-print-preview --flag-switches-end --restore-last-session: 0e20]
0bf8 0e20 0 11/30 12:17:08 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsParallelism/parallel_default/IdleSktToImpact/idle_timeout_...: 0bf8]
0d64 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 0d64]
0be8 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 0be8]
05c8 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 05c8]
0fe4 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 0fe4]
051c 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 051c]
0500 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 0500]
09cc 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 09cc]
0414 0e20 0 11/30 12:17:09 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_de...: 0414]
115c 0e20 0 11/30 12:17:18 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=plugin --plugin-path="C:\Users\emeryl\AppData\Local\Google\Chrome\User Data\Default\Extensions\hdokiejnpimakedhajhdlcegeplioahd\1.80.3_0\nplastpass.dll" --lang=en-GB --channel...: 115c]
05ec 0e20 0 11/30 12:18:16 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-GB --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_def...: 05ec]
02a4 0e20 0 11/30 12:18:45 [C:\Windows\SysWOW64\rundll32: C:\Windows\system32\rundll32.exe "C:\PROGRA~2\Google\Chrome\APPLIC~1\150874~1.121\gcswf32.dll",BrokerMain browser=chrome: 02a4]
0ea4 0e20 0 11/30 12:18:45 ["C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=plugin --plugin-path="C:\Program Files (x86)\Google\Chrome\Application\15.0.874.121\gcswf32.dll" --lang=en-GB --channel=3616.0D035A80.1294799223 --flash-broker=676 /prefetch:4: 0ea4]
1380 03ac 0 11/30 13:12:22 [ wscript: 1380]
073c 1380 0 11/30 13:12:24 ["C:\Notes\notes.exe" : 073c]
* 1358 073c 0 11/30 13:12:24 [C:\Notes\NLNOTES: NLNOTES.EXE /authenticate : 1358]
0d6c 1358 0 11/30 13:12:25 ["C:\Notes\nsd.exe" -svcndlg -svcreq 128 -ini "C:\Users\emeryl\AppData\Local\Lotus\Notes\Data\notes.ini" -dlgopts showwait: 0d6c]
0e4c 0dc4 0 11/30 12:17:06 ["C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" : 0e4c]
0e7c 0dc4 0 11/30 12:17:06 ["C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s: 0e7c]
0ed4 0dc4 0 11/30 12:17:06 ["C:\Program Files (x86)\iTunes\iTunesHelper.exe" : 0ed4]
0f10 0edc 0 11/30 12:17:06 [ ApntEx: 0f10]


<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
Section: System Data -> Notes Process Summary (Time 13:12:28)
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ Instances -> Instance1 (current) (Time 13:12:28) ------ @@>

Ini File : C:\Users\emeryl\AppData\Local\Lotus\Notes\Data\notes.ini
Data Dir : C:\Users\emeryl\AppData\Local\Lotus\Notes\Data

<@@ ------ Notes Processes Not Associated With An Instance (Time 13:12:28) ------ @@>
C:\Notes\NLNOTES.EXE (1358)
ERROR (0): nothing to report: no active processes found for this instance


Feedback number WEBB8P44YC created by ~Sven Refoolynivu on 11/30/2011

Status: Open
Comments:

Can't launch notes 8.5.2 (~Sven Refoolyni... 30.Nov.11)
. . ERROR: formats.ini (~Julia Quetjipy... 30.Nov.11)




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