Wipe did not work on iPhone 4

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Wipe did not work on iPhone 4

Feedback Type: Question

Product Area: Notes Traveler

Technical Area: Administration

Platform: Windows

Release: 8.5.3

Reproducible: Not attempted

Hello,

A customer of ours was not able to wipe a iPhone 4 device earlier.

In LotusTraveler.nsf he activated "Wipe Device" (German: "Gerät Bereinigen"). The UI said something like "Request has been queued", which reflects in the device document. But not only did the wipe not work, but the device synchronized without failure, which means the device was connected and authenticated.

Looking in the logs I see the following lines:

[03/25 11:02:18.523] INFO TC-03dc CN=Username/OU=POS/O=DOMAIN[ApplDNWHP2AEDTC0] Security.handleSecurityFlagsAddRemove#690 Security flag was requested by the admin: security:wipeApps
[03/25 11:02:18.539] INFO TC-03dc CN=Username/OU=POS/O=DOMAIN[ApplDNWHP2AEDTC0] MainTask.consolePrintLine#1089 Command 'flagsadd' was completed successfully.
[03/25 11:02:18.539] %Server-IP% %Server-IP% "CN=Username/OU=POS/O=DOMAIN" "tell traveler security flagsadd wipeApps ApplDNWHP2AEDTC0 CN=Username/OU=POS/O=DOMAIN" dm OK 32 "UNKNOWN" ApplDNWHP2AEDTC0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
[03/25 11:02:30.742] INFO Worker-0358 CN=Username/OU=POS/O=DOMAIN[ApplDNWHP2AEDTC0] WorkManager$WorkerRunnable.run#1035 Action syncAS is not allowed because the user's device must perform a Provision command first (reason: GetConfig or SetConfig change flag). Therefore, a 449 HTTP return code will be sent.
[03/25 11:02:30.742] %device-IP% %Server-IP% "CN=Username/OU=POS/O=DOMAIN" "action=syncAS&cmd=Sync&App=Calendar&CollectionId=3&SyncKey=1054&Comment=(GetConfig or SetConfig change flag)" dm 449 32 "Apple-iPhone4C1/1001.523" ApplDNWHP2AEDTC0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
[03/25 11:02:31.070] INFO Worker-164c CN=Username/OU=POS/O=DOMAIN[ApplDNWHP2AEDTC0] WorkManager$WorkerRunnable.run#1035 Action syncAS is not allowed because the user's device must perform a Provision command first (reason: GetConfig or SetConfig change flag). Therefore, a 449 HTTP return code will be sent.
[03/25 11:02:31.070] %device-IP% %Server-IP% "CN=Username/OU=POS/O=DOMAIN" "action=syncAS&cmd=Sync&App=Email&CollectionId=4&SyncKey=15093&Comment=(GetConfig or SetConfig change flag)" dm 449 63 "Apple-iPhone4C1/1001.523" ApplDNWHP2AEDTC0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

So if I interpret these logs correctly, the "Wipeflag" is added to they queue, but cannot be sent to the device, because it is not provisioned correctly (Authentication failed)? But why is the device syncing afterwards as if nothing bad happened?

Can anybody shed some light?

Much appreciated,

Manuel

P.S: Traveler 8.5.3.3 on Domino 8.5.3

Feedback number WEBB96KLJV created by ~Cheryl Lopponekonyakoi on 04/08/2013

Status: Open
Comments: