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That's a tricky one. The MIME errors have nothing to do with the OS, so that isn't causing the problem. The hard part is getting it through L1 and L2 support to L3 to get the data to be looked at. It is possible as I work in L3 and have gotten similar PMRs, but it might depend on the L1 and L2 people you end up talking to.
You should try the PMR route.
Feedback response number RSSN8DQLBW created by ~Michelle Umapuloni on 02/03/2011