Traveler 8.5 does not work on Windows Mobile 6 on iPAQ 210 PDA

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Traveler 8.5 does not work on Windows Mobile 6 on iPAQ 210 PDA

Feedback Type: Problem

Product Area: Domino Server

Technical Area: Install

Platform: Other

Release: 8.5

Reproducible: Always

We've now enabled the Lotus Traveler 8.5 server on our upgraded Notes server - a very simple install, and I was interested to try it out on my Windows Mobile 6.0 iPAQ 210 device. The old 8.0.1 Traveler client worked fine, but I especially wanted to get the new version which provides rich text in the mail client - something that was missing in the first iteration of Traveler for Domino 8.0.1.

A quick test of the old 8.0.1 Traveler client showed that the mail was arriving correctly from the new 8.5 server - a good start - but no Rich Text, so on to the installation of the new client version from the very efficiently provisioned Traveler 8.5 installation site on the server.

The outcome was initially very disappointing with the installer first reporting on the correct Windows Mobile cab version that it was a version 'incompatible' with my device. Persistence eventually resulted in a successful download and install for Windows Mobile 6.0 using LotusTravelerWM6_en.armV4I.cab - though it took a very long time.

At that point, I managed to re-enter the server mail parameters (we use HTTP port 8080 with no problems) and using the 'Programs' section of the PDA I got this version of Traveler configured against my Notes server settings.

So that had the effect of zapping all my stored Traveler mail completely and despite several frustrating attempts, no email rich or plain would arrive in the client at all. I could see the storage area alongside the others (MS Exchange for example) but it wasn't collecting anything. An empty page of no Traveler email was the only thing to see.

Then it got worse! I found a copy of, and installed, the old 8.0.1 version of Traveler for the iPAQ PDA which at the start of the process had been working just fine with the new 8.5 server. I installed it, the program found the correct mailbox settings and then it connected and reported the download of a satisfyingly large amount of email, calendar items etc.

But then, lo and behold, in the 'Messaging' section on the PDA, I found that the Lotus Traveler section had completely vanished as though it had never been. (The Microsoft ActiveSync Exchange mail client is there and working perfectly of course). So Traveler email is not accessible through the Messaging interface at all. Fortunately for my organisational sanity, the calendar updates are working properly and are visible as the Calendar tool is separate from the Messaging tool.

The top level of the PDA even tells me politely how many unread emails there are in Traveler, but though I can see the Calendar just fine, no email transactions of any kind are possible.

If anyone at IBM is reading this, please can you take note? Traveler 8.5 client on Windows 6.0 (iPAQ 210) doesn't install or work properly (on my system anyway). The plain text 8.0.1. predecessor worked flawlessly.

How can I get back to square 1 and remove all traces of Traveler on the PDA and start again? Will there be a bug-fixed version of the installer cab supplied in a Traveler Fix Pack perhaps?

David Clover

IT Development Manager
Mathematics, Computing and Technology Faculty
The Open University
Walton Hall
Milton Keynes MK7 6AA

T: +44 (0)1908 653529

W: http://mcs.open.ac.uk/dac3
W: http://safecomputing.open.ac.uk

Feedback number WEBB7NCHH8 created by ~Tony Reponezenlen on 01/16/2009

Status: Open
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