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| Subject: Lotus notes client crash / not responding |
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| Product Area: Notes Client |
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| Technical Area: Crash |
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| Platform: Windows |
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| Release: 8.5 |
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| Reproducible: Intermittent |
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Dear Gurus,
Lotus domino server 8.02 run on windows server 2003 R2
Lotus notes client 8.5 run on windows 7 64 bit.
Problem:
Users have their notes client crashes 3-4 times a day, I have to create shortcut in their desktop to "kill" lotus notes client.
If anyone can help me to solve this crashes problem will be great. I copy paste all the log from the client.
console_ANTONY_TP_2010_08_12@08_43_20.log:
console_ANTONY_TP_2010_08_12@08_43_20.log
08/12/2010 08:49:32 AM Dynamic Client Configuration started
08/12/2010 08:49:32 AM Initializing Dynamic Client Configuration
08/12/2010 08:49:32 AM Dynamic Client Configuration updating policy information
08/12/2010 08:49:32 AM Dynamic Client Configuration: Applying policy bookmarks
08/12/2010 08:49:32 AM Dynamic Client Configuration shutdown
deallocated storage in C:\Users\antony\AppData\Local\Temp\notes1B04D0\~editclp.ncf (Pos=656, Size=4096)!
DbFree: Freeing already-deallocated storage in C:\Users\antony\AppData\Local\Temp\notes1B04D0\~editclp.ncf (Pos=672, Size=4096)!
DbFree: Freeing already-deallocated storage in C:\Users\antony\AppData\Local\Temp\notes1B04D0\~editclp.ncf (Pos=688, Size=4096)!
DbFree: Freeing already-deallocated storage in C:\Users\antony\AppData\Local\Temp\notes1B04D0\~editclp.ncf (Pos=704, Size=4096)!
DbFree: Freeing already-deallocated storage in C:\Users\antony\AppData\Local\Temp\notes1B04D0\~editclp.ncf (Pos=533, Size=256)!
ADC_Processes:
C:\Lotus\Notes\NLNOTES.EXE
C:\Lotus\Notes\ntaskldr.EXE
console.log
console_ANTONY_TP_2010_08_12@09_50_13.log
08/12/2010 09:51:11.56 AM [0B64:0002-110C] DynConfig> Found $DPLocked field: $DPLockedUnstripped on policy note. Copying to location doc
08/12/2010 09:51:11 AM Dynamic Client Configuration shutdown
08/12/2010 09:54:55 AM Dynamic Client Configuration started
08/12/2010 09:54:55 AM Initializing Dynamic Client Configuration
08/12/2010 09:54:56 AM Dynamic Client Configuration updating policy information
08/12/2010 09:54:56 AM Dynamic Client Configuration: Applying policy bookmarks
08/12/2010 09:54:56 AM Dynamic Client Configuration shutdown
y note. Copying to location doc
08/12/2010 09:51:11.56 AM [0B64:0002-110C] DynConfig> Found $DPLocked field: $DPLockedUnstripped on policy note. Copying to location doc
08/12/2010 09:51:11 AM Dynamic Client Configuration updating location information using policy
08/12/2010 09:51:11.56 AM [0B64:0002-110C] DynConfig> Found $DPLocked field: $DPLocked on policy note. Copying to location doc
killxxxx.log:
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
Host Name : ANTONY_TP
User Name : SYSTEM
Date : Thu Aug 12 09:50:02 2010
Windows Dir : C:\Windows
Arguments : "C:\Lotus\Notes\nsd.exe" -kill -pipename NSDPIPECLOTUSNOTES20100812095002 -ini "C:\Lotus\Notes\notes.ini" -svcreq 128
NSD Version : 8.5.00.8318 (Release 8.5)
OS Version : Windows/Vista 6.1 [64-bit] (Build 7600), PlatID=2, (4 Processors)
Running as 32-bit Windows application on 64-bit Windows
Build time : Sat Dec 6 01:58:24 2008
Latest file mod : Fri Nov 14 21:25:15 2008
Notes Core Version : Release 8.5 (32-bit client)
Notes Standard Version : 8.5_20081211.1925
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
Section: System Data -> OS Process Table (Time 09:50:08)
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
<@@ ------ System Data -> Active Users (Time 09:50:08) ------ @@>
UID Name
0 SYSTEM
1000 antony
<@@ ------ System Data -> Processes (Time 09:50:08) ------ @@>
INFO PID PPID UID STIME COMMAND
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
0000 0000 0 ??? [[System Process]: 0000]
0178 0004 0 08/12 08:41:17 [ smss: 0178]
0238 0228 0 08/12 08:41:34 [ csrss: 0238]
0fe8 0238 0 08/12 09:50:02 [ conhost: 0fe8]
0274 0228 0 08/12 08:41:45 [ wininit: 0274]
02bc 0274 0 08/12 08:41:46 [services: 02bc]
039c 02bc 0 08/12 08:41:58 [ svchost: 039c]
1034 039c 0 08/12 09:44:17 [WmiPrvSE: 1034]
0f4c 039c 1000 08/12 09:48:37 [klwtblfs: 0f4c]
03e4 02bc 0 08/12 08:41:58 [ATService: 03e4]
007c 02bc 0 08/12 08:41:58 [ nvvsvc: 007c]
04bc 007c 0 08/12 08:42:24 [ nvvsvc: 04bc]
019c 02bc 0 08/12 08:41:59 [OmniServ: 019c]
02a8 02bc 0 08/12 08:42:00 [ svchost: 02a8]
0410 02bc 0 08/12 08:42:00 [ svchost: 0410]
0458 02bc 0 08/12 08:42:00 [ svchost: 0458]
0d4c 0458 1000 08/12 08:42:30 [ dwm: 0d4c]
04ac 02bc 0 08/12 08:42:00 [ svchost: 04ac]
05ec 02bc 0 08/12 08:42:00 [ svchost: 05ec]
0650 02bc 0 08/12 08:42:01 [ svchost: 0650]
06ec 02bc 0 08/12 08:42:02 [ spoolsv: 06ec]
0710 02bc 0 08/12 08:42:02 [ svchost: 0710]
0768 02bc 0 08/12 08:42:02 [agr64svc: 0768]
0794 02bc 0 08/12 08:42:02 ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe" -r: 0794]
07c8 02bc 0 08/12 08:42:04 [ svchost: 07c8]
0480 02bc 0 08/12 08:42:04 ["C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe": 0480]
0624 02bc 0 08/12 08:42:04 [C:\Lotus\Notes\nsd.exe -svcinvoke -ini "C:\Lotus\Notes\notes.ini": 0624]
0724 0624 0 08/12 09:50:02 ["C:\Lotus\Notes\nsd.exe" -kill -pipename NSDPIPECLOTUSNOTES20100812095002 -ini "C:\Lotus\Notes\notes.ini" -svcreq 128: 0724]
07f8 02bc 0 08/12 08:42:05 [C:\Lotus\Notes\ntmulti.exe: 07f8]
0824 02bc 0 08/12 08:42:05 [PSUService: 0824]
0858 02bc 0 08/12 08:42:05 ["c:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe": 0858]
08d4 02bc 0 08/12 08:42:05 [updnvsrv: 08d4]
08f0 02bc 0 08/12 08:42:05 [VFPRadioSupportService: 08f0]
083c 02bc 0 08/12 08:42:08 [ svchost: 083c]
08ac 02bc 0 08/12 08:42:10 [C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe: 08ac]
06f8 02bc 0 08/12 08:42:18 [mscorsvw: 06f8]
0cc4 02bc 1000 08/12 08:42:30 [taskhost: 0cc4]
0ce4 02bc 0 08/12 08:42:41 [ svchost: 0ce4]
0e2c 02bc 0 08/12 08:42:53 [SearchIndexer: 0e2c]
0cbc 0e2c 1000 08/12 09:48:12 [SearchProtocolHost: 0cbc]
10a8 0e2c 0 08/12 09:48:12 [SearchFilterHost: 10a8]
0bdc 02bc 0 08/12 08:44:08 ["C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe": 0bdc]
047c 02bc 0 08/12 08:44:10 [ svchost: 047c]
0b2c 02bc 0 08/12 08:44:11 [wmpnetwk: 0b2c]
10ac 02bc 0 08/12 09:50:02 [UI0Detect: 10ac]
1314 10ac 1000 08/12 09:50:02 [UI0Detect: 1314]
02cc 0274 0 08/12 08:41:46 [ lsass: 02cc]
02d4 0274 0 08/12 08:41:46 [ lsm: 02d4]
0288 027c 0 08/12 08:41:45 [ csrss: 0288]
0728 0288 1000 08/12 09:50:02 [ conhost: 0728]
033c 027c 0 08/12 08:41:47 [winlogon: 033c]
0d9c 0d38 1000 08/12 08:42:30 [explorer: 0d9c]
0e1c 0d9c 1000 08/12 08:42:31 [ATSwpNav: 0e1c]
0e30 0d9c 1000 08/12 08:42:31 [RAVCpl64: 0e30]
0e50 0d9c 1000 08/12 08:42:32 [SynTPEnh: 0e50]
0de0 0e50 1000 08/12 08:42:34 [SynTPHelper: 0de0]
0e80 0d9c 1000 08/12 08:42:32 [ ConMgr: 0e80]
0e98 0d9c 1000 08/12 08:42:32 [CSRSkype: 0e98]
0ebc 0d9c 1000 08/12 08:42:32 [FdmDaemon: 0ebc]
0ee8 0d9c 1000 08/12 08:42:32 [TrayManager: 0ee8]
0f34 0d9c 1000 08/12 08:42:32 [QuickTouch: 0f34]
0f64 0d9c 1000 08/12 08:42:32 [ BtnHnd: 0f64]
0de8 0f64 1000 08/12 08:42:34 [BtnHndHkb: 0de8]
0f6c 0d9c 1000 08/12 08:42:32 [BatteryDaemon: 0f6c]
0fd8 0d9c 1000 08/12 08:42:32 [updatenv: 0fd8]
0c4c 0d9c 1000 08/12 08:42:32 [scureapp: 0c4c]
0b08 0c4c 1000 08/12 08:42:33 ["c:\Program Files\Softex\OmniPass\hook\OpHook32BitProcess.exe": 0b08]
03b0 0d9c 1000 08/12 08:42:34 ["C:\Windows\vsnp2uvc.exe" : 03b0]
0f3c 0d9c 1000 08/12 08:42:34 ["C:\Windows\snuvcdsm.exe" : 0f3c]
0a74 0d9c 1000 08/12 08:42:34 [ FJSSDMN: 0a74]
0fd0 0d9c 1000 08/12 08:42:34 ["C:\Program Files (x86)\Smadav\SM: 0fd0]
0c6c 0d9c 1000 08/12 08:42:35 [ sidebar: 0c6c]
0df0 0d9c 1000 08/12 08:42:44 ["C:\Program Files (x86)\SmartVoip.com\SmartVoip\SmartVoip.exe" -nosplash -minimized: 0df0]
04fc 0d9c 1000 08/12 09:48:37 ["C:\Program Files (x86)\Internet Explorer\iexplore.exe" : 04fc]
0f24 04fc 1000 08/12 09:48:37 ["C:\Program Files (x86)\Internet Explorer\iexplore.exe" SCODEF:1276 CREDAT:71937: 0f24]
10c4 0d9c 1000 08/12 09:50:02 ["C:\Lotus\Notes\nsd.exe" -kill: 10c4]
05b0 042c 0 08/12 08:42:34 [ opvapp: 05b0]
0430 0f20 1000 08/12 08:42:55 ["C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" : 0430]
0e4c 0f20 1000 08/12 08:42:55 ["C:\Program Files (x86)\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe" : 0e4c]
0c04 0f20 1000 08/12 08:42:55 ["C:\Program Files (x86)\Fujitsu\FUJ02E3\FUJ02E3.exe" : 0c04]
0e14 0f20 1000 08/12 08:42:55 ["C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe" : 0e14]
10c8 0f20 1000 08/12 08:42:57 ["C:\Program Files (x86)\CyberLink\YouCam\YouCamTray.exe" /s: 10c8]
10ec 0f20 1000 08/12 08:42:57 ["C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" : 10ec]
10f8 0f20 1000 08/12 08:42:57 ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe" : 10f8]
-> 1294 0da4 1000 08/12 08:43:18 [C:\Lotus\Notes\NLNOTES: NLNOTES.EXE /authenticate : 1294]
-> 0bac 1294 1000 08/12 08:44:14 [C:\Lotus\Notes\ntaskldr.EXE C:\Lotus\Notes\ntaskldr.EXE: 0bac]
* 0ccc 12bc 1000 08/12 08:43:21 [C:\Lotus\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_6.2.0.200811140851\win32\x86\notes2: "C:/Lotus/Notes/framework/rcp/eclipse/plugins/com.ibm.rcp.base_6.2.0.200811140851\win32\x86\notes2.exe" --launcher.suppressErrors "-nosplash" "-n...: 0ccc]
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
Section: System Data -> Notes Process Summary (Time 09:50:08)
<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>
<@@ ------ Instances -> Instance1 (current) (Time 09:50:08) ------ @@>
Ini File : C:\Lotus\Notes\notes.ini
Data Dir : d:\Lotus\Notes\Data
Prog Dir : C:\Lotus\Notes
Notes Core Build: Release 8.5 December 05, 2008
Notes Standard Build : 8.5_20081211.1925
Proc List:
C:\Lotus\Notes\NLNOTES.EXE (1294)
C:\Lotus\Notes\ntaskldr.EXE (bac)
<@@ ------ System Data -> Memory Usage (Time 09:50:08) ------ @@>
Total Physical Memory: 3.9G
Avail Physical Memory: 2.2G
Memory Usage : 42%
Total Paging File : 7.7G
Avail Paging File : 5.7G
Total Virtual Memory: 4.0G
Avail Virtual Memory: 3.9G
Avail Extended Virtual Memory: 0.0K
INFO (0): terminated process [ NLNOTES: 1294]
INFO (0): terminated process [ notes2: 0ccc]
INFO (0): terminated process [ntaskldr: 0bac]
INFO (0): Deleting pid.nbf
Started at: Thu Aug 12 09:50:02 2010
Ended at: Thu Aug 12 09:50:08 2010
Time Spent: 00:00:06
Generated Messages:
INFO (0): failed to match all of the Notes processes
INFO (0): terminated process [ NLNOTES: 1294]
INFO (0): terminated process [ notes2: 0ccc]
INFO (0): terminated process [ntaskldr: 0bac]
INFO (0): Deleting pid.nbf
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
ERROR (4): can't attach to process [ audiodg: 04e8] - (5) Access is denied.
Please send the following files:
NSD Log : d:\Lotus\Notes\Data\IBM_TECHNICAL_SUPPORT\kill_W32I_ANTONY_TP_2010_08_12@09_50_02.log
 
Feedback number WEBB8896M3 created by ~Juan Umnutherjip on 08/12/2010
Status: Open
Comments:
 Lotus notes client crash / not resp... (~Juan Umnutherj... 12.Aug.10)
 . . Lotus Notes 8.5 is not supported in... (~Mary Preweplop... 12.Aug.10)
. . . . Big thank u (~Juan Umnutherj... 12.Aug.10)
. . . . Think it has to be 851 FP1 (~Lisa Frojumiko... 12.Aug.10)
. . . . . . still having the problem (~Juan Umnutherj... 25.Aug.10)
. . . . . . . . ERROR (4): can't connect to process... (~Ted Pretumilit... 15.Nov.10)
. . . . . . . . . . can't connect to process [ audiodg:... (~Ted Pretumilit... 17.Jan.11)
. . . . . . . . . . . . can't attach to process audiodg ...... (~Tip Reweverako... 28.Jan.11)
. . . . . . . . . . . . . . Can't attach to process audiodg (~Ethan Kifanama... 11.Feb.11)
. . . . . . . . . . . . . . . . Can't attach to process audiodg (~Ted Chufanalit... 6.Jan.12)
. . . . . . . . . . . . . . . . Can't attach to process audiodg (~Yoshi Fezlupul... 6.Mar.12)
. . . . . . . . . . . . . . . . . . have the same problems, any update ... (~Pippy Opresako... 23.Apr.12)
. . . . . . . . . . . . . . . . . . . . Any News (~Lorraine Zentu... 12.Jun.13)
. . . . . . . . . . . . . . . . . . . . . . The problem is still alive (~Evelyn Preresa... 31.Jan.14)
. . . . . . . . . . . . . . . . . . . . . . . . Try this (~Evelyn Desjumi... 13.Feb.14)
. . . . . . . . . . . . . . . . . . . . . . . . . . Still the same problem (~Karl Opnikonye... 4.Jan.16)
. . . . . . . . . . . . . . Still the same problem 9.0.1 FP2, F... (~Kirk Lopakonyg... 7.Jan.16)
. . . . . . . . . . . . . . . . Deactivate virusscan on Notes data (~Isaac Dwonukon... 26.Jan.16) |
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