Emails not delivered to single domain

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Emails not delivered to single domain

Feedback Type: Problem

Product Area: Domino Server

Technical Area: Error Message

Platform: Windows

Release: 8.5.3

Reproducible: Always

I'm running a domino 8.5.3 server. We can send and receive emails to/from all domains we try except for one. For privacy reasons, I don't want to reveal the domain, but I'll call it domain x.com. I'll refer my domain as domain y.edu.

When we send an email to an address at x.com, they don't receive it, but we don't get any bounce back message either. The people at x.com claim they receive emails from all other domains except for y.edu. They also claim that they've looked through their log files and can't find problems on their end. I need to either find out what the problem on my end is, or where the problem truly lies.

Below is the console output when a message is sent to x.com. I've changed the domains to their pseudonyms.

Checking for hop from domain '' to domain 'X.COM' ...
Domain X.COM found in cache BUT past its timeout (Status 0x0)
07/13/2012 10:59:43 AM Router: Mail Event processing NOTEUPDATE event (Note 1:002A322E) for mailbox file mail2.box
07/13/2012 10:59:43 AM Router: Creating queue entry <7:2568> (Note 1:002A322E) for message 0057CFDD.
Relay host name is seluimx2.X.COM cost is 10
Relay host name is seluimx3.X.COM cost is 10
Relay host name is seluimx4.X.COM cost is 20
Relay host name is seluimxhigh.X.COM cost is 50
Relay host name is seluimxhigh.X.COM cost is 5
Relay host name is seluimx0.X.COM cost is 10
Relay host name is seluimx1.X.COM cost is 10
Checking for hop from domain '' to domain 'X.COM' ...
Checking Non-Adjacent, Foreign and Wildcard domain lists...
Checking domain '*.Y.EDU'...
Checking domain '*.*'...
Checking for connections to domain 'X.COM'...
Domain X.COM added to cache; NRPC next hop = , SMTP next hop = X.COM, Status = 0x0, Timeout = 07/13/2012 11:09:43 AM

I'm still new to managing a Domino server so I'm not entirely sure what to make of the output. It seems like the server can't find a path from y.edu to x.com, but again, not sure.
I went through all the console output from the start through the timeout point of 11:09:43 (10 minutes after send attempt), and I found no other reference to the message or the target domain.

Any help or direction would be greatly appreciated.

-Thanks

Feedback number WEBB8W6MVC created by ~John Ellusonader on 07/13/2012

Status: Open
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