Random crashes "RemoveHolderToNotify"

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Random crashes "RemoveHolderToNotify"

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Crash

Platform: Windows

Release: 8.5.1

Reproducible: Intermittent

Got a customer getting crashes using quick archiving (could not reproduce it)

Got a reference to nnotes.CLSIDocument::RemoveHolderToNotify+16 causing the fault?
Anyone have an idea about what could really be the cause of this issue?
Thank's in advance for your help,

############################################################
### FATAL THREAD 1/30 [ NLNOTES: 0f50: 04c0]
### FP=0x00127e1c, PC=0x60c38d50, SP=0x00127e18
### stkbase=00130000, total stksize=237568, used stksize=33256
### EAX=0x06e1cf68, EBX=0x10f1d138, ECX=0x10f1d138, EDX=0x02d481c8
### ESI=0x8566d023, EDI=0x0f9ad860, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00210a83
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x60c38d50 nnotes.CLSIDocument::RemoveHolderToNotify+16 (10f1d138,10f1d178,60c39281,f9ad87c)
@[ 2] 0x60c38e0f nnotes.CLSIDocumentHolder::~CLSIDocumentHolder+15 (12ea6018,127eb8,630a81c8,1)
@[ 3] 0x634bb45b nnotesws.CLSUIDocument::`scalar deleting destructor'+11 (1,0,0,12ea6018)
@[ 4] 0x630a81c8 nnotesws.DocScriptTerm@4+376 (12ea6018)
@[ 5] 0x630a9daa nnotesws.CEdDoc::DeleteSubstructures+666 (0)
@[ 6] 0x630aa4ab nnotesws.@DocDelete@4+379 (63b71bd4)
@[ 7] 0x63053cee nnotesws.EditInstanceMessage@24+430 (12ea6018,310734,402,1,0,0)
@[ 8] 0x63053225 nnotesws.CEditSubprogram::SubMessageProc+149 (12e89018,402,1,0,0,0)
@[ 9] 0x63024b91 nnotesws.MainWndProc@16+7441 (310734,402,1,0)
[10] 0x777efd72 USER32.GetWindowLongW+1203 (63022e80,310734,402,1)
[11] 0x777efe4a USER32.GetWindowLongW+1419 (0,63022e80,310734,402)
[12] 0x777f0943 USER32.CallMsgFilterW+322 (d34538,c38f78,1,0)
[13] 0x777df99f USER32.SendMessageA+73 (310734,402,1,0)
@[14] 0x630993f3 nnotesws.CSubprogram::InstanceTerm+35 (12e89018,1,d,12ed4418)
@[15] 0x6309909a nnotesws.CSubprogram::Destroy+746 (12e89018,1,12ed4418,12e89018)
@[16] 0x63051d4d nnotesws.fsUnloadFrame+141 (12ed4418,d,1c70,0)
@[17] 0x63066e81 nnotesws.FSSetFrameSub@20+865 (1c70,0,0,d,0)
@[18] 0x6359a894 nnotesws.CEditorMonitorSubprogram::DestroyAllSubs+52 (10e1d018,0,0,10e1d018,0)
@[19] 0x6359ade9 nnotesws.CEditorMonitorSubprogram::InstanceTerm+281 (10e1d018,1,0,1176,0)
@[20] 0x6309909a nnotesws.CSubprogram::Destroy+746 (10e1d018,1,6dbd818,128584,0)
@[21] 0x6359bbe3 nnotesws.CDocumentSubprogram::DestroySub+19 (6dbd818,0,10e1d018,3f4,0)
@[22] 0x6359d22d nnotesws.CDocumentSubprogram::InstanceCleanup+173 (10e1d018,0,6dbd818,1285d0,0)
@[23] 0x6359e22f nnotesws.CDocumentSubprogram::InstanceTerm+31 (6dbd818,1,6dbd818,40668,0)
@[24] 0x6309909a nnotesws.CSubprogram::Destroy+746 (6dbd818,1,ee50200,0,0)
@[25] 0x63566623 nnotesws.Handle_CLOSE_Ex+755 (0,103,0,0,0)
@[26] 0x6356c512 nnotesws.ProcessWksMsgExt@32+6882 (3a,f340000,0,60fe0000,0,0,0,0)
@[27] 0x63034253 nnotesws.CheckWksMQ@4+435 (0)
@[28] 0x630268e7 nnotesws.CDeskSubprogram::SubMessageProc+6199 (2ea5e18)
@[29] 0x63024b91 nnotesws.MainWndProc@16+7441 (102d0,570,0,0)
[30] 0x777efd72 USER32.GetWindowLongW+1203 (63022e80,102d0,570,0)
[31] 0x777efe4a USER32.GetWindowLongW+1419 (0,63022e80,102d0,570)
[32] 0x777f018d USER32.GetMessageW+662 (63022e80,0,12977c,630b8d6b)
[33] 0x777f022b USER32.DispatchMessageW+15 (129758,1,30180,63020000)
@[34] 0x630b8d6b nnotesws.NEMMainLoop@4+811 (4013a0)
@[35] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7200,0,791f5d,0)
@[36] 0x00402651 NLNOTES.WinMainCRTStartup+389 (7ffd7000,12ffd4,77bb19bb,7ffd7000)
[37] 0x77add0e9 kernel32.BaseThreadInitThunk+18 (7ffd7000,77d9786d,0,0)
[38] 0x77bb19bb ntdll.RtlInitializeExceptionChain+99 (4024cc,7ffd7000,0,0)
[39] 0x77bb198e ntdll.RtlInitializeExceptionChain+54 (4024cc,7ffd7000,0,78746341)

Feedback number WEBB8G3CZW created by ~Hank Asawegenoden on 04/19/2011

Status: Open
Comments: