Mail forwarded from outlook is disappearing

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Mail forwarded from outlook is disappearing

Feedback Type: Problem

Product Area: Domino Server

Technical Area: Functionality

Platform: Windows

Release: 8.5.2

Reproducible: Always

Hi, we have a mail in database for support tickets which automatically deals with incoming mails from users. This has worked fine 'forever'. Unfortunately, the company is now moving across to Outlook and there are a few users testing that just now. We have found quite an odd problem with our ticket system whereby, if an outlook user FORWARDS an email to it, it just disappears into the system somewhere. I can see on the console that it is being delivered correctly but then it's not there. If the same user just creates a new mail and sends it in - it is absolutely fine. So, is there something inherently different about a forwarded mail from outlook as opposed to a normal mail which could be causing this problem?

Thanks

Feedback number WEBB9CKBTS created by ~Sarah Quethipiterynds on 10/17/2013

Status: Open
Comments: