Thoughts & need more info

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject:

All busytime lookups go back to your Home Server for processing. This behavior has not changed since Day One. If the name sent to the Home Server is not one that the server can resolve into a server name to go look on, an error code is sent back. However the GUI still will display "No Info" in the grid for that user.

If you simply left click in the "No Info" gray part of the grid next to a name then the error code sent back will be displayed on the status bar. (Changing this GUI behavior to display the error instead of "No Info" has been SPRd already.) In any case, try clicking on the "No Info" and see what displays on the status bar. From there I can get a better sense of what is wrong.

When I tried this on my latest daily build I found that the UI will display both the NAB entry (along with hierarchical name) as well as the local PNAB entry with internet address only:

and when I pressed comma Notes selected the NAB entry (the one w/a hierarchical Notes name, etc) and not the PNAB one. So I cannot immediately reproduce your issue.

This could be due to changes for 8.5.1 or it could be something else (depending on what error you are getting back on the lookup) so if you can see what error (if any) is coming back and show me what you are seeing then I can try to help you further

Bruce
IBM