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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)
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RE: Traveler 8.5 does not work on Windows Mobile 6 on iPAQ 210 PDA

1. The "incompatible" version message is coming from the OS and this is usually seen when installing the wrong platform CAB files on a device. However, you listed the correct file name. The fact that it took such a long time is not a good sign either.
Searching on some websites, this appears to be a known issue with other applications being installed on WM6 devices too. Some have gotten around the problem by copying the CAB directly to the device and installing from the device (instead of downloading and installing from the browser).

2. Between 8.0.1 and 8.5 Traveler changed the file names and the name of the inbox for Traveler. The 8.5 installer checks for the 8.0.1 client and if it is installed will create the new message store with the new name then upon completion of the installation remove the old message box if it exists. The one thing I recall in the past when testing this was once the new message box was created it would take a few minutes to start populating the new message box. Possibly you did not give Traveler enough to time to start syncing new email to the new message store and see the new message store name.

3. Now that you installed 8.0.1 over 8.5, you probably have the 2 mail boxes and it won't clean up properly because you went back to an older version of Traveler. And, the only way to clear the Messaging store is to hard reset the device. You can try uninstalling Traveler, soft resetting, installing 8.5, and see if that works; but if it doesn't, I think the hard reset is the only option left to get the Messaging back into a good state.

Have you seen this problem on over devices or just this one device?
Which version of 8.0.1 did you have that was working?


Feedback response number WEBB7NCQEL created by ~Michelle Umapuloni on 01/16/2009

Traveler 8.5 does not work on Windo... (~Tony Reponezen... 16.Jan.09)
. . RE: Traveler 8.5 does not work on W... (~Michelle Umapu... 16.Jan.09)
. . Logs would be helpful before the ha... (~Michelle Umapu... 16.Jan.09)
. . . . Traveler 8.0.1 version reinstated -... (~Tony Reponezen... 17.Jan.09)




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