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I have seen the issue before where a mail file didn't have a properly updated design. So a form would make a call to code that didn't exist in the database.
Try this (manually).
1. Replace the design with the current correct template for your version.
2. Do the folder upgrade to update all the folders.
Then try seeing if you can reproduce the issue.
It may also be related to a particular document (eg. form stored in mail).
Another one to check is to see that the users location document is correctly filled out (although intermittent, it might not be that).
Feedback response number WEBB7QWTB4 created by ~Olga Chunivitchoni on 04/08/2009