This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
Make sure that he is out of his client, then replace the mail file design to the previous version, then replace it again to the new.
If that doesn't work, you might try opening the mailfile in designer, and look for folders with either mal-formed names, or multiple untitled or the same name - I've seen this a few times.
Feedback response number WEBB8P4R4M created by ~Sigmund Dworelitnivu on 11/30/2011