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1. The mail template is what you need to change, all the design is in there. Without knowing more about the customization you want to do, can't really say more than it's in there.
2. It's bit concerning you're going to be altering one of the most important databases in Notes, and you're asking a fairly basic question, so it's a concern you haven't necessarily got the skills to modify such an important database.
Feedback response number CTYR9PFKU4 created by ~Mark Bubnitexader on 09/30/2014