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Try upgrading Traveler to 8.5.2.2 on the server (with the client that goes with it)
We got that problem that a field is not present in symbian/traveler and therefore that phone isnt using the phonenumber, but instead it gets the message-id (an emailadres)
The upgrade fixed the problem for us.
Feedback response number WEBB8GLGWN created by ~Kim Elfoozenetsi on 05/06/2011