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You say you have a mix of single / multi server sso. Are you sharing the same ltpa config name?
Is there a pattern where the user accesses a single server sso and then hops over to a multi server sso or visa versa and the ltpa key in the browser is confused?
Are you sure that the name showing in the domlog is resolvable in the name.nsf ($users) view.
Feedback response number WEBB98TSX9 created by ~Sean Eljumigon on 06/19/2013