Email issue - Translates internet email address to full name

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Email issue - Translates internet email address to full name

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Functionality

Platform: Windows

Release: 8.5.1

Reproducible: Intermittent

Hello all,

Since upgrading to 8.5.1 quite some time ago we have noticed an odd problem that some users are now beginning to complain about. I'm not sure if this is something new in 8.x or if this is a setting that has been changed/needs changing, but I thought I would throw myself at the mercy of the notes forums to see if anyone could help.

When creating a new email message you type 'john.smith@ibm.com' into the recipient field, but then when you hit enter or enter a comma to enter a second user, the internet email address just type disappears and is replaced with 'John Smith'. If this is an external customers email address, this results in a delivery failure message saying that the "Recipient's Domino Directory entry does not specify a valid Notes mail file".

Is there anyway for us to set things so it doesn't convert internet email address's to full names apart for organization ones?

I'm not sure if this helps:
When you reply to any external email, it automatically converts their internet address to a full name, so they only way to see what their internet email address is, is to go back to your inbox and preview/open the original email in read mode.

Thanks in advance, quite stumped on this one :(

Feedback number WEBB89WBK7 created by ~August Retumizenettu on 10/04/2010

Status: Open
Comments: