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From your version string, I can see that you are using a hotfix. At least on Windows, you have to first remove any hotfixes you have applied, before you can upgrade to a new Fix Pack.
I would first make sure that the fix pack you want to apply has the hot fix you are already using, in it. Otherwise, you may end up with even more issues on your hands.
Feedback response number WEBB8EBK54 created by ~Laura Asagerotheretsi on 02/22/2011