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although I agree with Brian that the sender has the recipient setup incorrectly, you can force the Domino server to convert the WinMail.DAT file back to "normal" - AFAIK its the following notes.ini setting:
TNEFENABLECONVERSION=1
I cannot for certain say that this is the only setting you need but if you do a search you should come up with a how-to :o)
If you need any help just drop me a quick mail
Greetings from sunny Austria (no kangaroos :o)
Ursus
Feedback response number WEBB8MBG87 created by ~Kirk Cisponegenetsi on 10/04/2011