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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

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A few thoughts

Is this in the user's mail file on the server or on the local computer? Have you tried compacting the database? Is there a full-text index? If so can you delete it and try again? Are there any issues writing to the temp directory (try emptying the temp items on all drives on the computer.

Can you delete the cache.ndk file and let Notes re-create it? Can you reproduce this in basic mode?

Can you make a fresh replica and reproduce the problem?

Sorry for the stream of ideas but this sounds like a classic view/folder corruption issue and the db needs to be compacted, or create a fresh replicate and replace the old one.


Feedback response number WEBB7NX2MS created by ~Julia Umhipiburetsi on 02/04/2009

"Server error: Entry not found in i... (~Judy Cisjipyko... 3.Feb.09)
. . From Client (~Delores Dwofoo... 3.Feb.09)
. . . . Log as requested (~Judy Cisjipyko... 3.Feb.09)
. . . . . . A action button with @ViewShowThisU... (~Judy Cisjipyko... 3.Feb.09)
. . . . . . . . Identified (~Arnold Reboosi... 8.Apr.09)
. . I can now reproduce on demand (~Judy Cisjipyko... 3.Feb.09)
. . . . A few thoughts (~Julia Umhipibu... 4.Feb.09)
. . . . . . Results of your suggestions (~Judy Cisjipyko... 4.Feb.09)
. . . . . . . . Did you resolve this? (~Tate Desnuskia... 25.Feb.09)
. . . . . . . . . . same here... (~Delores Asapon... 6.Apr.09)
. . . . Seen something like this before. (~Olga Chunivitc... 8.Apr.09)
. . I have reproduced this on my platfo... (~Sean Nimfooets... 4.May.09)
. . Identified (~Arnold Reboosi... 8.Apr.09)
. . . . Issue Reproducable (~Dan Quetfoogen... 19.Jun.09)
. . . . . . Reproduced here as well.... (~Sven Elfanamar... 23.Jun.09)
. . . . . . . . I have two users with this problem ... (~Holly Nimreche... 15.Oct.09)
. . . . . . . . . . Same Error (~Emile Ekhipist... 30.Oct.09)
. . . . . . . . . . . . OS, anyone? (~Sven Elfanamar... 13.Nov.09)
. . . . . . . . . . . . . . OS is iSeries. Is anyone on Window... (~Dexter Asaresa... 27.Nov.09)
. . . . . . . . . . . . Was able to workaround... (~Frank Quetkibe... 2.Sep.10)
. . Server entry not found in index (~Michelle Xanam... 3.Dec.09)
. . . . All documents view generates the er... (~Delores Asatum... 16.Mar.10)




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