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I have user id's expiring. The users have followed the directions and emailed their id's to me (the administrator). I have "re-certified" but it is not e-mailing them back to the user. I have tried copying the user.id's, bringing back to the Administrator Client and recertifying the id file. The file never changes but says it has successfully been recertified. I even tried doing the safe.id way and it never updates the id file. Any suggestions! Thanks in advance
Feedback number WEBB9WYHEE created by ~Carol Fezlutexli on 05/29/2015
Status: Open
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