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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)
RE: Unread/Read synchronization with Mail
This should be working. The only caveat here is that the Traveler server design is not to push the read/unread only changes to the device; the push flags are set but not sent to the client until some other change needs to be pushed to the device (add, update, delete, etc.). If the device does a sync (either push or sync now initiated), the read/unread marks will synchronize. In normal activity, you are getting new mails such that the read/unread changes are being synced when the new mails are pushed to the device. But if you read the mail in Notes on your PC and look 5 seconds later on your device, you might not see it yet for this reason. If you have new mail since that time, the read/unread marks should be up to date.
You should not be using the reset command to "fix" this as that deletes all the data on the device and syncs it all from the server again. If you have had new/updated/deleted mails during this time and the read/unread is still not updated, then something else is going on here and you need to open a PMR.
You are on 8.5.1.1 which is not the latest maintenance either. I don't think there are any fixes related to read/unread in the subsequent fix packs, but you might want to consider updating to get all the other fixes.
Feedback response number RSSN8BXRSN created by ~Michelle Umapuloni on 12/08/2010