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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)
Subject: Crash information not extracted
Feedback Type: Problem
Product Area: Domino Server
Technical Area: Administration
Platform: Windows 2003 server
Release: 8.5
Reproducible: Intermittent

My servers and Notes clients are set up to mail in crash information a faults report database. "Run NSD to collect Diagnostic Information" is set in the server doc, along with "Run Fault Analyzer" in the server config doc.

When the server crashes (I have some BES issues right now, it's crashing at least daily), nsd info is not being attached to the fault report, I get the following message:

Crash information not extracted! Make sure nsd is configured to run on the server document.

I'm not realy sure what I am missing, I have configured this for another Win 2003 Dom 8.5 server and an iSeries Dom 8.5 server, which report faults with nsd info, thankfully, they very rarely fail.

Anyone got any ideas.

Many thanks in advance.

Nick


Feedback number WEBB7WCMDG created by ~Holly Quetfookony on 09/29/2009

Status: Open
Comments:

Crash information not extracted (~Holly Quetfook... 29.Sep.09)
. . Can you post a screenshot of your S... (~James Reveluly... 29.Sep.09)
. . . . Server Basics Tab (~Holly Quetfook... 29.Sep.09)
. . . . . . Crash information not extracted (~Keiko Nontoopl... 30.Sep.09)
. . Is the NSD being created on the BES... (~Nita Refoomano... 30.Sep.09)
. . . . NSD (~Holly Quetfook... 1.Oct.09)
. . . . . . As a test, see what happens when yo... (~James Reveluly... 1.Oct.09)
. . . . . . . . Manual NSD (~Holly Quetfook... 2.Oct.09)
. . . . . . . . . . Crash information not extracted! M... (~Ned Deskroskiy... 12.Mar.10)
. . . . . . . . . . . . Domino 8.5.2 (~Cheryl Bubnili... 18.Oct.10)
. . . . . . . . . . . . . . nsd.ini (~Dean Rejipyson... 18.Oct.10)




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