Password Change causes a device sync lockout

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject:

Every 90 days we require our users to change their passwords. They never remember that the change of the HTTP password is not picked up within the cached Active Sync profile on the device, so it's always a Help Desk call that their device won't sync.

Is there a way within Traveler to have that failed sync attempt captured (like by upping a log file detail level) so that we can set up an Event Monitor that generates an email when a sync failure occurs?

(we'd send the Monitor Alert to a mail-in db and create an agent to pull the userinfo from the alert, and send them a "We noticed you had a password change, don't forget to update your device" reminder)

Feedback response number WEBB8BPP4G created by ~Sarah Minvelumanoopsi on 11/30/2010

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